We are so obsessed with customer satisfaction - we sometimes forget that we can go beyond just satisfying the customer. How about Customer Delight. Customer satisfaction is giving what the customer wants... but at Signarama CBD we realised that we have to go a step further and give the customer what his business really needs.
Customer delight is pleasantly surprising a customer by exceeding her expectations. Exceeding the expectations so much so that it creates a positive emotional reaction. We have seen that this emotional reaction leads to word of mouth.
We are proud to share a very positive emotional email that a customer wrote to us on his experience with our sales representative - click here to read more
When was the last time a Customer said "Thank you" and said that with flowers? In our fast paced life in Singapore we sometime overlook the good that people do. It is truly sad that we are so caught up in the vicious complaining mode. we get so easily caught up in pursuit of the next big thing, that we forget to pause and appreciate the things people do for us, the things we have, or the wonderful experiences that we've had, learned and achieved along the way. We more often than not forget to thank people who go the extra mile for us.
It was on a rainy Thursday afternoon that we received a frantic call from a young lady. She had ordered a neon sign from overseas and unfortunately the sign was delivered broken. She needed the neon sign up for her exhibition the next day. And it meant a lot to her.
The young customer and her parents had contacted over 18 sign companies for the repair of her broken neon signs but in vain. It was then that they found Signarama CBD.
Signarama CBD being Signarama CBD - we are trained to not only be solution providers but also problem solvers. We took up the challenge to help the damsel in distress.
We got the neon sign repaired that very night - Yes, we had to pull a few strings, inconvenience ourselves a bit. But by the end of the night the repaired neons' glow was so warm.
The following day the customer dropped by - her smile brighter than the neon. Armed with flowers in her hand she came down to thank Signarama CBD for being her problem solver.
We at Signarama CBD, are really proud that we flipped backwards to serve our customers. After all that how we earn and keep our hundreds of loyal customers.
If you ever need signs think of us at Signarama CBD... Experience customer satisfaction that you have never experienced before.
Call us at 6557 0080 for your signs today. We solve problems - we also make signs!!